Letter from Ithaca
MAY/JUN. 2007 VOLUME 109 NUMBER 6

Feedback

WE GET LONELY WHEN WE DON'T HEAR FROM YOU

rAY CAVE, THE FORMER MANAGING editor of Time magazine, once said that "what matters most is not what the editor puts into the publication, but what the reader takes away." How do I know what you've taken away? Well, sometimes you tell me--by sending e-mails and letters, by calling, by responding to surveys, or by tracking me down at Cornell events. Sometimes you're pleased or even inspired by what you've read in our pages; other times you're unhappy, either with what we've chosen to cover or with what we've excluded.

letterToo often, though, I find myself wondering what you're thinking. We may cover a controversial subject, one that I'm sure many Cornellians have strong feelings about, yet I will receive only one or two letters--or none at all. (This issue, thankfully, seems to be an exception; see page 6.) Part of the problem, I know, is that all of us are too busy these days, and there just isn't time to compose a thoughtful letter (or even to fire off a brief, sarcastic e-mail). But because the editor connects the people who create a magazine with the people who read it, hearing from both sides is vital if I'm to do my job well. (And the CAM staff is not shy about expressing their opinions--trust me.)

We've tried to encourage your feedback in a number of ways, from notices in the magazine to personal entreaties and announcements.We also participate in a cooperative project with the other publications in the Ivy League Magazine Network that has established online reader panels for all of our magazines. (To sign up, go to: CornellAlumniMagPanel.com and complete the short registration survey.)

I still feel, though, that we're not getting nearly enough feedback from the dedicated alumni who are our most important--and most valuable--readers. Therefore, we're going to try something new this year. We've set aside an hour each day at Reunion 2007 for informal focus groups where you can sit down with me and other members of the CAM staff and tell us what you think about the magazine: what you like, what you don't like, what we could do better.We're eager to hear what you have to say, and I hope that many of you who are returning to campus in June will take advantage of this opportunity (see the box below for when and where). If you're not coming to reunion this year, well . . . I'd still like to hear from you, so please call or write. CAM is your magazine, owned and published by Cornell alumni for Cornell alumni, so please give us the feedback we need to make it better and more responsive to your interests.

-- Jim Roberts '71